Shipping policy

Shipping Policy

We take great care in packaging all crystals, minerals, and handmade items to help ensure they arrive safely.

Processing Time

  • Orders are typically processed within 3-5 business days.
  • Custom orders, live sale claims, and made-to-order items may require additional processing time.

Shipping

  • We ship through trusted carriers such as USPS, UPS, DHL, or FedEx.
  • Shipping costs are calculated at checkout based on package weight and destination.
  • Once your order has shipped, you will receive a tracking number via email.

Packaging

  • All items are carefully wrapped and securely packaged to help prevent damage during transit.
  • We strive to use protective and environmentally conscious packaging whenever possible.

Lost, Delayed, or Stolen Packages

  • Once a package has been accepted by the shipping carrier, we are not responsible for shipping delays, lost packages, or stolen deliveries.
  • If your package is lost or delayed, please contact the shipping carrier directly using your tracking information.

Damaged Items

  • If your order arrives damaged, please contact us within 48 hours of delivery.
  • Include clear photos of the damaged item(s), packaging, and shipping label.
  • Claims submitted after 48 hours may not be eligible for replacement.

Returns & Exchanges

  • Due to the unique nature of crystals and metaphysical items, all sales are final.
  • Returns, exchanges, and refunds are not accepted unless an item arrives damaged or an error was made with your order.

Contact Us

If you have any questions about your order, please contact us before purchasing.